HOTEL CIELO, Playa del Carmen – Your ideal downtown stay

Hotel Cielo - Boutique hotel with rooftop terrace near Cancun Airport

Located on 4th Street between 5th and 10th Avenues, one block from the Caribbean Sea. Features classical Mexican hacienda architecture with handmade ceramic tiles and wrought iron railings. On-site Carboncitos restaurant serves Yucatan specialties including relleno negro, cochinita pibil, and tikin xic using recipes handed down through generations. Offers airport pickup service from Cancun Airport. Rooftop terrace provides ocean views and beach chairs. Has received TripAdvisor Certificate of Excellence for 11 consecutive years and is in the TripAdvisor Hall of Fame.

Additional perks of the hotel

Tableside flambé preparation for dishes including Tequila Shrimp and Filet Mignon

Water dispenser on each floor

24-hour reception and security cameras

Monthly rental options with weekly maid service

Private event hosting on rooftop terrace with ocean views

Local activity recommendations from front desk staff

Free wireless internet service throughout property

Accommodation Options

Standard rooms feature double, queen, or king-size beds with authentic Mexican decor including handmade ceramic tiles and locally made furniture. King rooms with balcony offer private ocean-view balconies on second or third floors. Family rooms accommodate up to 4 people with multiple bed options and private balconies. All rooms include air conditioning, ceiling fans, flat-screen televisions with Netflix access, mini-fridges, coffee brewers, and laptop-sized safes.

Other conveniences

Private bathrooms with hot and cold water

Work areas with table and chair

Access to Claro Video and Roku streaming services

Weekly deep cleaning service with fresh linens and towels

Food and beverage service available during restaurant hours

Dry cleaning service arranged through reception