Is it possible to arrange a COVID-19 test at the hotel before departure?
05 November 2024
Yes, a COVID test can be done in your hotel room. A certified physician can be scheduled for a house call.
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HOTEL CIELO, Playa del Carmen – Your ideal downtown stay
72US$
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Key details
Hotel Overview
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Close to the Frida Kahlo Museum
Perfect
8.4
8.9
4.9
4.4
Hotel Cielo - Boutique hotel with rooftop terrace near Cancun Airport
Located on 4th Street between 5th and 10th Avenues, one block from the Caribbean Sea. Features classical Mexican hacienda architecture with handmade ceramic tiles and wrought iron railings. On-site Carboncitos restaurant serves Yucatan specialties including relleno negro, cochinita pibil, and tikin xic using recipes handed down through generations. Offers airport pickup service from Cancun Airport. Rooftop terrace provides ocean views and beach chairs. Has received TripAdvisor Certificate of Excellence for 11 consecutive years and is in the TripAdvisor Hall of Fame.
Additional perks of the hotel
Tableside flambé preparation for dishes including Tequila Shrimp and Filet Mignon
Water dispenser on each floor
24-hour reception and security cameras
Monthly rental options with weekly maid service
Private event hosting on rooftop terrace with ocean views
Local activity recommendations from front desk staff
Free wireless internet service throughout property
Accommodation Options
Standard rooms feature double, queen, or king-size beds with authentic Mexican decor including handmade ceramic tiles and locally made furniture. King rooms with balcony offer private ocean-view balconies on second or third floors. Family rooms accommodate up to 4 people with multiple bed options and private balconies. All rooms include air conditioning, ceiling fans, flat-screen televisions with Netflix access, mini-fridges, coffee brewers, and laptop-sized safes.
Other conveniences
Private bathrooms with hot and cold water
Work areas with table and chair
Access to Claro Video and Roku streaming services
Weekly deep cleaning service with fresh linens and towels
Food and beverage service available during restaurant hours
Dry cleaning service arranged through reception
Must-do experiences
- Visit Parque Los Fundadores for a vibrant local atmosphere and shows.
- Try authentic tacos al pastor at El Fogón, a local favorite spot.
- Explore the colorful Mercado 28 for unique souvenirs and crafts.
- Relax at the scenic Punta Esmeralda beach, a hidden local gem.
- Don't miss the ancient ruins of Tulum, a short trip from here.
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Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
Double Room
2 persons
21 m²
1 Double bed
Air conditioning
room details
King Room
2 persons
21 m²
1 King-size bed
Air conditioning
room details
Basic Triple Room
2 persons
23 m²
1 Single Bed or 1 Double Bed
Air conditioning
room details
King Room Balcony
2 persons
26 m²
1 King-size bed
Balcony
Air conditioning
room details
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Room Rates & Availability Tracker
Find Deals for Your Travel Dates
Amenities
Thoughtful hotel amenities for a comfortable stay
General
- No smoking on site
- Free Wi-Fi
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Business
- Meeting/ Banquet facilities
Spa & Leisure
- Sun terrace
Room features
- Air conditioning
- Terrace
- Garden furniture
Bathroom
- Free toiletries
Media
- Flat-screen TV
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Hotel Location
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
830 m
Museum
3D Museum of Wonders
800 m
Church
Nuestra Senora del Carmen Catholic Church
800 m
Landmark
Zona Arqueologica Playa del Carmen
780 m
Landmark
Arte en Playa
700 m
Landmark
Ambarte
790 m
Beach
Playacar
910 m
Landmark
Corazon de Mexico
860 m
Gallery
Riviera Art Gallery
870 m
Gallery
La Galeria de Playa Art Gallery
1.1
km
Beach
Kool Beach Club
1.5
km
Landmark
Caminarte
1.1
km
Beach
Mamita's Beach Club
1.7
km
Nearby
152 Calle Quinta Avenida
Quinta Avenida
360 m
Museum
Museo Frida Kahlo Playa Del Carmen
250 m
Av. Benito Juárez
Los Fundadores Park
320 m
5th Avenue 4th and 6th Streets
Sun Jaguar
50 m
5ta Avenida
Galeria de Arte 5ta Avenida
80 m
Night club
Coco Bongo
550 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
180 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
240 m
Aquarium
Aquarium Beach
590 m
Beach
INTI Beach
210 m
Night club
Club 01
230 m
Mall
Paseo del Carmen Shopping Mall
360 m
Spa Centre
Ferry Cozumel
320 m
Casino
Grand Riviera Casino
400 m
15 Avenida Nte
Parque, Portal Maya
260 m
Night club
Mandala Playa del Carmen
450 m
Av Benito Juárez 251
Portal Maya
360 m
Restaurants
Las Brisas
70 m
Calle 4 Nte 150 Centro
Mr. Dog Del Caribe
180 m
Calle 2 Norte Entre La 5 y 10 Av 130
The Roof Bar
60 m
Quinta Avenida entre Calle 4
Churros Bueno
50 m
5av Entre 2 Y 4 5 Avenue Between 2 and 4
Rincon Chilango
90 m
Avenida 10 Norte Entre Calle 8 y la 10
La Valentina
100 m
Avenida Nte. 28
Que Huevos
80 m
Avenida 5TA Norte Ezquina Calle 48
CAPRESE Cremeria Gourmet
120 m
Calle 4 Nte #140 A entre 15 y 10
La Brocherie
250 m
Avenida 15 Nte Entre Calle 4 y 6
Explore Playa del Carmen
Experience Playa del Carmen
Quinta Avenida
5-minute walk
Vibrant pedestrian street with shops, cafes, and bars. Great for people-watching and indulging in local crafts.
Los Fundadores Park
4-minute walk
Scenic park featuring a famous arch and public art. Ideal for relaxing and enjoying live performances or local events.
3D Museum of Wonders
10-minute walk
Interactive 3D art museum with trick-eye installations. Great for fun photos and creativity for guests of all ages.
Las Brisas
1-minute walk
Charming eatery known for fresh seafood and traditional Mexican cuisine. Relaxed vibe and outdoor seating available.
The Roof Bar
1-minute walk
Rooftop bar offering stunning views of Playa del Carmen. Signature cocktails and a laid-back atmosphere await.
Rincon Chilango
2-minute walk
Authentic Mexican flavors with a lively ambiance. Enjoy various dishes and great prices, perfect for casual dining.
Kool Beach Club
5-minute drive
Beach club with vibrant nightlife. Live DJs and beachside lounging for guests looking for fun and relaxation.
Transportation Tips
Unlock Early Booking Discounts
Grab Your Special Rates Today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
Questions of the users
About Hotel Cielo
Are there any facilities to help with carrying luggage to the rooms?
10 November 2024
There is no lift available, but staff members are happy to assist with your bags to your room.
How long does it take to travel from Cancún to Playa del Carmen?
15 December 2024
The journey typically takes about 45 minutes to 1 hour.
Are baby cribs available for guests traveling with infants?
20 December 2024
Unfortunately, baby cribs and extra bed options are not offered at the hotel.
Is there a parking option available nearby for guests with vehicles?
25 December 2024
The hotel doesn't have a parking lot, but there's a public parking facility located at the corner of 4th North and 10th Avenue.
Can I reach out via a toll-free number for reservations?
30 December 2024
A toll-free number is available, but this information cannot be provided through this platform.
Are there any additional taxes to consider when making a reservation?
02 January 2025
Yes, taxes will be added on top of the reservation amount processed through your booking account.
Does the hotel have a swimming pool for guest use?
07 January 2025
There is no swimming pool at the hotel, but it is conveniently located just half a block from the beach.
Is there a mini fridge in the rooms for storing snacks and beverages?
12 January 2025
There is no mini fridge available in the rooms.
What is the cost of a shuttle service from Cancun to the hotel?
15 January 2025
The shuttle service from Cancun to the hotel costs 80.00 USD for 1-2 persons.
Are there any special promotions available for guests at Hotel Cielo?
20 January 2025
Hotel Cielo offers valuable promotions to enhance your stay. Check with the reservations team for current offers.
What type of food can guests enjoy at the hotel's restaurant?
25 January 2025
The restaurant serves authentic Mexican cuisine, renowned for its traditional recipes, including local specialties.Next best alternative
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